Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery addresses and location data
- Payment information (processed securely through third-party providers)
- Account preferences and settings
- Profile photos and user-generated content
Usage Information
- Order history and preferences
- App usage patterns and interactions
- Device information and IP addresses
- Location data when using our services
- Communication records with customer support
Automatically Collected Data
- Cookies and similar tracking technologies
- Log files and analytics data
- Performance and error reporting
- Marketing campaign effectiveness
How We Use Your Data
Service Delivery
- Process and fulfill your orders
- Coordinate delivery services
- Provide customer support
- Send order updates and notifications
Personalization
- Customize your app experience
- Recommend restaurants and items
- Remember your preferences
- Provide relevant promotions
Business Operations
- Improve our services and features
- Conduct analytics and research
- Prevent fraud and abuse
- Comply with legal obligations
Communication
- Send promotional emails (with consent)
- Provide customer service
- Share important updates
- Respond to your inquiries
When We Share Your Data
We never sell your personal information to third parties. We only share data as described below.
Service Partners
- Restaurants and stores to fulfill your orders
- Delivery drivers to complete deliveries
- Payment processors for secure transactions
- Technology providers for app functionality
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To ensure user safety and security
- In connection with business transfers
With Your Consent
- Marketing partners (only with explicit consent)
- Social media integrations you choose to use
- Third-party services you connect to your account
Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and testing
- Secure payment processing
Operational Safeguards
- Limited access to personal data
- Employee training on data protection
- Regular backup and recovery procedures
- Incident response protocols
Data Retention: We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and data at any time.
Your Privacy Rights
You have several rights regarding your personal information:
Access & Portability
- Request a copy of your personal data
- Download your data in a portable format
- View your account information anytime
Control & Correction
- Update or correct your information
- Delete your account and data
- Opt-out of marketing communications
Restriction & Objection
- Restrict processing of your data
- Object to certain data uses
- Withdraw consent at any time
Complaints
- File complaints with data protection authorities
- Contact our privacy team directly
- Request privacy impact assessments
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
For users between 13-18 years old, we recommend parental guidance when using our services.
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@ezydelivery.com
Phone
(260) 555-PRIVACY
Address
123 Privacy Lane
Fort Wayne, IN 46802
Response Time: We will respond to privacy-related inquiries within 30 days of receipt.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make significant changes, we will:
- Notify you via email or app notification
- Update the "Last Updated" date at the top of this policy
- Provide a summary of key changes
- Give you time to review before changes take effect
Your continued use of our services after policy updates constitutes acceptance of the revised terms.